Consulting with a can-do attitude

We advise you on how to fully exploit your after-sales business and after-sales business models through process and information design. Our goal is a higher margin through better information design for service and thus more efficient processes. The digitalisation of service information and the entire technical documentation as well as context- and application-specific provision form the basic framework in the sense of performance support on the job.

For this purpose, we have developed the iNEED methodology together with partners from industry – true to the motto:
NINEFEB IS ALL INEED.

In technical documentation, we focus on effective information provision – content delivery. In addition to selecting suitable systems, we support you in structuring and modularising the information. We prefer to work with established information standards such as DITA or Docbook and metadata standards such as iiRDS.

We know the most established CCMS systems from our own use and are involved in the standardisation committees. Risk analyses and ensuring compliance with industry standards round off our portfolio.

We create customised new training and e-learning concepts that secure your knowledge and increase your efficiency in training. We create concepts for blended learning using eLearning, animated learning and social learning. We develop the structure, content and didactics of your training requirements. We are happy to accompany the rollout in your company. We advise you on the choice of system for the creation and administration of elearning content, certification schemes and monitoring of results. Our reputation as a specialist for workplace learning concepts precedes us here. Not only but especially also in COVID times, we were able to maintain training quickly and effectively, on the one hand for the training of partners and employees but also for customers as help for self-help by means of eLearning for “training on the job”.

Our strategic focus is on the service technician. A growing trend in digitalisation is the Digital Twin, the digital image of the real product. Here, as a member of the IDTA (Industrial Digital Twin Association), we are working on the design of the Digital Twin and the linking of documentation with the Digital Twin and sensors.

We live Artificial Intelligence. As a member of the iiRDS consortium, we are significantly involved in its further development. We advise on how information silos can be linked cost-effectively and quickly using knowledge graphs with iiRDS as the basic component.