Your companion in implementing digitization strategies in after-sales and service

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Your companion in implementing digitization strategies in after-sales and service

Contact now

Consulting with a can-do attitude

Thanks to our top managers’ decades of experience, we combine in-depth industry knowledge with innovative technologies. We analyze current digital and AI-supported trends in terms of their potential for adding value and support you in their targeted implementation. The focus is on your visionary, future-oriented corporate development.

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Our services for all aspects of business consulting

We bring innovation to your information processes: As an active member of the iiRDS consortium, we are helping to shape the future of intelligent documentation. Using customized knowledge graphs, well-designed taxonomies, and iiRDS as a basic component, we connect your information silos efficiently, quickly, and cost-effectively – and make your knowledge optimally usable. iiRDS sets the standard for modern, structured, and machine-readable delivery of technical content.

The digital twin connects real products with their digital counterparts and ensures greater transparency and efficiency throughout the entire life cycle. The Asset Administration Shell (AAS) provides a digital metadata image that makes all important product data uniform and easily accessible.

One of the reference cases here is the Digital Product Passport (DPP), which can also be managed in the AAS. The additional use of iiRDS as part of the “Intelligent Information for Use” submodel that helps to provide technical information in a structured manner and facilitates exchange between different systems. NINEFEB supports companies in the planning, introduction, and integration of these technologies.

Our AI consulting services focus on the strategic integration of artificial intelligence into documentation and editing processes. We analyze technological developments, assess their relevance for your company, and work with you to develop customized roadmaps for the targeted use of AI. This way, we lay the foundation for a documentation strategy that is efficient, legally compliant, and future-proof in the long term.

We support you to fully exploit your after-sales business potential through process and information design. Our focus is on significantly increasing your margins through optimized information structures in service and more efficient processes. The digital transformation of your service information and technical documentation is the base for context-related, application-specific provision – effective performance support directly at the workplace.

We create customised new training and e-learning concepts that secure your knowledge and increase your efficiency in training. We create concepts for blended learning using eLearning, animated learning and social learning. We develop the structure, content and didactics of your training requirements. We are happy to accompany the rollout in your company. We advise you on the choice of system for the creation and administration of elearning content, certification schemes and monitoring of results. Our reputation as a specialist for workplace learning concepts precedes us here. Not only but especially also in COVID times, we were able to maintain training quickly and effectively, on the one hand for the training of partners and employees but also for customers as help for self-help by means of eLearning for “training on the job”.

We design efficient information processes that ensure targeted and user-oriented delivery of your content. Our focus is on content delivery—from selecting suitable systems to structuring and modularizing your information. We rely on established standards such as DITA, DocBook, and iiRDS to ensure maximum compatibility and future-proofing. Thanks to our extensive experience with leading CCMS solutions and active participation in standardization committees, we offer practical, future-oriented consulting services.

Our services at a glance

  • Consultancy

  • Quality management
  • Process management
  • Best practice consulting
  • Business model consulting
  • Innovation

  • Market analysis
  • Business model development
  • Technology assessment
  • After-Sales

  • Serviceability
  • Mobile learning
  • Microlearning
  • Future Learning
  • Support

  • Long-term support
  • Service processes
  • Project processing
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Technical documentation, personnel services and much more!

Customers who trust us

We appreciate Ninefeb’s flexible and fast operational readiness. We can absolutely recommend Ninefeb!

Stephan Storz, Head of Technical Communication, Metrohm AG

We appreciate the professional quality as well as the remarkable commitment in our cooperation.

Ninefeb is an important and reliable partner in the creation of complex documentation.

Stefanie Amberg, Head of Documentation and Training, Stadler Rail AG

Take a look at our well-known customers.